Driving Better Products with Customer Intelligence

Learn how RingCentral improved their product and customer experience


In today’s fast moving world, the ability to capture and process massive amounts of data and make valuable insights is key to gaining a competitive advantage. For RingCentral, a leader in Unified Communications, this is very true since they work with over 350,000 organizations worldwide. With such scale, it can be difficult to address quality issues when they appear while supporting additional calls.

In this webinar, you will hear their story and how they work with Cloudera and StreamSets to:

  • Analyze call records in real-time to determine service quality
  • Quickly resolve phone quality issues with no downtime
  • Accelerate product release cycles while expanding product features
  • Expand their big data implementations into fraud, finance, and operations

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Add to calendar 2017-08-02 10:00:00 2017-08-02 11:00:00 America/Los_Angeles Driving Better Products with Customer Intelligence Join our webinar on Driving Better Products with Customer Intelligence and learn how RingCentral improved their customer experience Online Webinar

Featured Speakers

Mike Becker

Senior Manager,

As Sr. Manager of Big Data Applications at RingCentral, Mike is responsible for managing the big data software portfolio that supports all departments in the company. In his role, he successfully scaled several big data projects that included Operations and NOC teams. He was critical in managing the successful deployment of enterprise level Customer-Facing Analytics Applications and actively leads the Architecture, Deployment, and Administration of the Hadoop at RingCentral.

Amy O’Connor

Big Data Evangelist,

Amy O’Connor leads Cloudera's team of vertical industry experts, principal architects and business value consultants. She advises customers globally as they introduce Big Data solutions and adopt enterprise-wide Big Data delivery capabilities. Amy was recently named by Information Management as one of the “10 Big Data Experts to Know”. Prior to joining Cloudera, Amy built and ran Nokia’s Big Data team, developing and managing Nokia’s data asset and leading a team of data scientists to drive insights. Previously Amy was vice president of services marketing and also led strategy for the software and storage business units of Sun Microsystems. Amy has an extensive background in the Hadoop ecosystem, in building big data skills and teams, and in developing business-focused analytical use cases. She holds her M.B.A. from Northeastern University and her bachelor degrees in computer science and electrical engineering from the University of Connecticut.

Clarke Patterson

Head of Product Marketing,
StreamSets Inc.

Clarke Patterson is Head of Product Marketing at StreamSets, responsible for product messaging, market intelligence and evangelism. He brings over 20 years of big data and data management experience to StreamSets and previously held similar positions at Confluent, Cloudera, and Informatica.